thornton carpet::I have never had a good experience with carpet exchange thornton carpet

thornton carpet

thornton carpet

thornton carpet::I have never had a good experience with carpet exchange.
I had carpet installed in my upstairs.
Two seams started to come apart.
I contacted the store and was told that keith the install manager would call me.
I received a call from an installer and was told that i needed to move the furniture, which upset me because i paid carpet exchange to move my furniture.
Keith never called me to discuss it.
I contacted the local bbb and got a call from another installer who said he would come and look at the problem.
When he got here i explained that i needed to leave but an adult would be here to sign.
He told me he did not know if he could fix it but he would try.
When i returned he was gone and i could not believe my eyes, not only was the gap worse it was crooked and the carpet around it had waves, you could step in one place and push the carpet down.
I contacted the bbb again.
The regional sales manager called and asked to see the seams.
He agreed to restretch both seams.
He informed me that the installer would be here the next day.
The installer called and rescheduled for 2 days later.
My carpet is not fixed even though they have an install warranty.
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